Terms and Conditions
Welcome to Ester Kashmir Holidays! By booking with us or using our services, you agree to the following terms and conditions. Please read them carefully before proceeding.
1. General Terms
- Ester Kashmir Holidays is a Srinagar-based travel agency offering tour packages, transport services, accommodation, event planning, and ticketing in Kashmir.
- All bookings are subject to availability and confirmation by our team.
2. Booking Policy
- To confirm your booking, an advance payment is required, as specified during the booking process.
- The balance payment must be cleared before the start of the services unless otherwise agreed.
3. Cancellation Policy
- Cancellations must be communicated in writing or via email.
- Cancellation charges will be applicable as follows:
- More than 15 days before the start date: Full refund (minus service fees).
- 7–15 days before the start date: 50% refund.
- Less than 7 days before the start date: No refund.
4. Changes to Bookings
- Any changes to confirmed bookings are subject to availability and may incur additional charges.
5. Travel Insurance
- Ester Kashmir Holidays does not provide travel insurance. Customers are advised to obtain travel insurance independently for their safety.
6. Liabilities
- We are not responsible for delays, cancellations, or changes caused by weather, government actions, or other unforeseen circumstances.
- While we ensure high-quality services, we cannot be held liable for personal loss, injury, or theft during the trip.
7. Conduct
- Customers are expected to adhere to local laws and respect the culture and traditions of Kashmir. Misconduct may result in termination of services without refund.
8. Disputes
- Any disputes arising from bookings or services will be resolved under the jurisdiction of courts in Srinagar, Jammu & Kashmir.